Serving Court Customers
Published in June 2022, this COSCA policy paper examines how courts can better meet the evolving expectations of court users in a digital age. Drawing lessons from the COVID-19 pandemic, the paper highlights innovations such as remote hearings, online dispute resolution, text reminders, and digital self-help services. It offers a forward-looking vision for modernizing court operations to serve diverse generations — especially Millennials and Gen Z — while preserving access for all.